OUR POLICIES

PAYMENT
Visa, Mastercard, American Express.
Your credit card will be charged at the time you submit your order.

SHIPPING
We ship domestic orders for in-stock products within 72 hours after purchase. Delivery via USPS Priority Mail will take an additional 2-3 days.

International orders for in-stock products ship within 72 hours after purchase. Delivery via USPS International Priority Mail will take an additional 6-10 business days. The recipient of an international shipment is responsible for payment of any taxes, duties and fees that may be levied by the destination country and due at the time of delivery. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. For more information, please contact your local customs office. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Due to the handmade method of production, there may be times when demand exceeds supply. In this case we will notify you immediately with an estimated shipping date, and give you a chance to reconfirm your order.

SECURITY
We have taken every precaution to secure your privacy online, and we promise responsible handling of sensitive customer information. All credit card transactions are secured with a industry standard 256-bit encrypted SSL certificate for your protection. We do not store any credit card details.

PRIVACY
Studiopatro takes your privacy seriously. We will not sell, lease or distribute the information you supply us under any circumstances. Your personal information is used only to complete your order and to keep you informed about Studiopatro products at your request.




© 2012 Studiopatro. All rights reserved.
CHANGES / CANCELLATIONS
To make a change or cancel your order, please contact us within the first 24 hours of placing your order at christina@studiopatro.com or call us at 415-775-3432 during business hours. Once shipped, an order cannot be changed or cancelled.

RETURNS / EXCHANGES
We accept returns for credit or exchange only. All returns must be sent to us within 7 days after purchase. Soiled, used or washed products cannot be returned or exchanged. Please note that you are responsible for return shipping, via insured courier. Studiopatro is not responsible for lost shipments. If you decide you would like to exchange your order, please contact christina@studiopatro.com indicating your order number and reason for exchanging the item. We will process your exchange upon receipt of your original order. Shipping charges for exchanged items are your responsibility.

DAMAGED MERCHANDISE
If we make a mistake with your order or if the product is damaged or defective upon arrival, please contact christina@studiopatro.com indicating your order number and reason for returning the item. We will take care of return shipping and send you a replacement with no additional charges.

COPYRIGHT
Copyright of our artwork and the information provided on our website - including but not limited to text, graphics and images - is owned by Studiopatro. You may not copy, transfer, reproduce, retransmit, or modify any portion of this site for any commercial purpose without written permission from Studiopatro.

Studiopatro
2830 Lyon Street
San Francisco, CA 94123